SmartCare Wellness (“SmartCare,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us by phone, email, or text message.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

- Name

- Email address

- Phone number

- Appointment and inquiry information

- Communication preferences

We may also collect limited technical data automatically, such as IP address, browser type, device information, and general website usage statistics.

How We Use Your Information

Your information may be used to:

- Respond to inquiries and schedule appointments

- Send appointment reminders and service-related notifications

- Communicate important information related to your care or requests

- Send marketing or promotional messages only if you have opted in

- Improve our services, website, and communication processes

- Comply with legal and regulatory obligations

We do not sell or rent your personal information.

Cookies & Tracking Technologies

SmartCare Wellness uses cookies and similar tracking technologies to improve website functionality, analyze usage, and enhance your experience.

Cookies are small data files stored on your device when you visit a website. They help us understand how visitors interact with our site and allow certain features to function properly.

We may use the following types of cookies and tracking technologies:

Essential cookies – Necessary for the website to function correctly

Analytics cookies – Used to understand website traffic, page performance, and visitor behavior

Functional cookies – Help remember preferences and settings to improve user experience

These technologies may collect non-personal information such as browser type, device information, pages visited, and time spent on the site. This information is used only in aggregate form and does not personally identify you.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.

We do not use cookies to collect sensitive personal information, and we do not use tracking technologies to sell or share your personal data with third parties for marketing purposes.

SMS Messaging & A2P Compliance

By providing your mobile phone number and opting in, you consent to receive text messages from SmartCare Wellness, which may include:

- Appointment confirmations and reminders

- Service updates and important notifications

- Promotional or marketing messages

Message frequency may vary. Message and data rates may apply.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Your phone number may only be shared with trusted SMS delivery providers (such as messaging platforms and telecommunications carriers) strictly for the purpose of delivering messages on our behalf.

You may opt out of SMS communications at any time by replying STOP.

For help, reply HELP or contact us directly.

Email Communications

If you provide your email address, you may receive service-related messages or marketing emails from SmartCare Wellness. You may unsubscribe from marketing emails at any time using the link provided in the email.

Data Sharing & Service Providers

We may share your information with trusted third-party service providers who help us operate our website, manage communications, or provide services to you. These providers are contractually required to protect your information and may only use it for authorized purposes.

We may also disclose information if required by law or to protect the rights, safety, or property of SmartCare Wellness or others.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no transmission or storage method can be guaranteed to be completely secure.

Your Privacy Rights & Choices

You have the right to:

- Opt out of SMS messages by replying STOP

- Opt out of marketing emails via the unsubscribe link

- Request access to, correction of, or deletion of your personal information (subject to applicable laws)

To make a request, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

SmartCare Wellness
16022 Auburn Rd
Fort Wayne, IN 46845
Email: [email protected]
Phone: 1-828-715-1828